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Important notes:
IT IS EXTREMELY IMPORTANT THAT ALL CUSTOMERS HAVE THE CORRECT DELIVERY ADDRESS LINKED TO PAYPAL. ALL ORDERS ARE DESPATCHED TO THE DELIVERY ADDRESS THAT COMES WITH THE PAYPAL PAYMENT NOTIFICATION. IF THIS DELIVERY ADDRESS INFORMATION IS INCORRECT OR OUT OF DATE, THEN YOUR PARCEL WILL BE SENT TO THE WRONG ADDRESS AND CANNOT BE RECOVERED!
returns policy
In the unlikely event that the goods you have ordered directly from Vegan Perfection are faulty, please email us immediately, detailing the problem with the product(s). We may require you to return the item(s) in question including all packaging. Once we have inspected the product(s), we will be in a better position to assess the customers claim. If Vegan Perfection have supplied you with a faulty product then we will happily refund your money or make an exchange for another item, whichever you prefer.
We will not exchange or refund if the goods are damaged or faulty due to any delay in delivery due to customer negligence.
postage & handling costs
For most Metro areas (excluding Melbourne, which is $9.95) including Sydney, Adelaide, Newcastle & Canberra), freight will be $10.95 inc GST) up to 5kg by volume or weight, whichever is the greater. For all other areas and for weights exceeding 5kg, additional charges may apply. We will contact you first to approve any extra cost. This being the case you would then need to make a further transfer into our account for the extra postage & handling before items can be despatched.
Our couriers no longer service large areas of Country Victoria, so all Country Victoria customers (including those in the Dandenong Mountains and other outer suburbs of Melbourne) wishing to place an order should check with us first via email to establish if we can service your area. If you are ordering only non perishable items, then you can choose the Express Post Satchel option, which can be sent anywhere in Victoria overnight.
Postage & handling is $1.20 for all Gift Vouchers. When solely ordering a single Vegan Passport postage & handling is $1.20. For queries relating to all other postage costs, please contact us.
EXPRESS POST SATCHEL SERVICE is available upon request. We will charge you based on the express postage cost plus a nominal handling fee. Vegan Perfection can take NO RESPONSIBILITY for items sent this way.
please note: Vegan Perfection makes every endeavour to service all areas of Australia, but regrets that we cannot guarantee that we are able to ship Australia-wide, especially to rural areas, due to temperature control and transport time constraints. In this case we may be able to direct you to a Vegan Perfection stockist nearer you. Please feel free to contact us before you place your order to ensure that we can fulfill your order and avoid disappointment.
delivery time
We aim to ship your order within 3 working days from Melbourne, except where an ordered item is out of stock, your order may be delayed for several days until we have all items to send at once (in which case, we will advise you of any delay). Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you. Our estimated delivery times from date an order is placed are:
For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 4 - 6 working days. For all of WA, Tasmania and regional areas of all other States, please contact us to confirm whether delivery is possible.
gift service
We will happily giftwrap your order and enclose a card with your message. The charge for this service is $8.95 per order. Please note that for some temperature controlled items, individual giftwrapping may not be possible. However in this instance we can still enclose a card with your message and will loosely cover the order in a gold (or similar) paper.
gift vouchers
You can order gift vouchers for the following values: $30 & $50. If you wish to order larger amounts, simply order multiple vouchers. For example, if you wish to order a $100 gift voucher, simply order 2 x $50 vouchers and we will send a voucher to the value of $100. You will only be charged for 1 delivey/postage fee. Gift vouchers can come with a card and a message upon emal request and if ordered by themselves are sent out via Australia Post. Postage & handling is $1.20 for all gift vouchers. No extra postage & handling charge applies when ordering with other items (that already incur a postage & handling charge).
delivery service: important information
We use either Registered Australia Post or Fastway Couriers, depending on where you live in Australia. As our couriers ONLY DELIVER TO STREET ADDRESSES, we need a street address rather than a PO Box. If no-one is at home when the courier attempts to deliver your parcel, then the courier will leave your parcel at your front door. All perishable items are packed in insulating foam boxes with ice packs, to protect them from external heat if left at the customers door. Neither Fastway Couriers NOR Vegan Perfection can take any responsibility for any parcel or contents once a parcel has been left by the Courier. It is the customers responsibility either to be at home to receive the parcel or have their parcel delivered to a work address to ensure that someone is there to sign for the parcel. If no-one will be at home during the day, you should strongly consider having your order shipped to a work address. You can also give us special instructions (either via email at the same time you place your order, or add this to the comments/special instructions on the order form) with your order to be left in a safe location should you not be at home. However, please note that by doing so, you take responsibility should the order go missing after it is delivered.
In the case of Australia Post Express Satchels, it is the customers responsibility to trace the progress of these parcels and Vegan Perfection take no responsibility for any goods shipped this way. If you are not home to receive the satchel, your order will either be left in a 'secure' location, or a calling card left by the delivering driver to advise that the item is available for collection from your local post office. Vegan Perfection have no control over this - it is at the delivery drivers discretion as to whether the satchel is left or a calling card placed in yuor letterbox.
please note: It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched at our discretion. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. We will not be held liable for any loss or damage resulting from late delivery. |
