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IT IS EXTREMELY IMPORTANT THAT ALL CUSTOMERS HAVE THE CORRECT DELIVERY ADDRESS LINKED TO PAYPAL. ALL ORDERS ARE DESPATCHED TO THE DELIVERY ADDRESS THAT COMES WITH THE PAYPAL PAYMENT NOTIFICATION. IF THIS DELIVERY ADDRESS INFORMATION IS INCORRECT OR OUT OF DATE, THEN YOUR PARCEL WILL BE SENT TO THE WRONG ADDRESS AND CANNOT BE RECOVERED!
All parcels sent with Fastway Couriers and Australia Post will have an "Authority to Leave" on them. If you are not home to receive or sign for the parcel, then it will be left by your front door by the courier. PLEASE NOTE that Vegan Perfection is UNABLE to accept any responsibility for parcels once they have been left by the courier.
FOR ALL CREDIT CARD PURCHASES THROUGH THE PAYPAL SECURE SERVER, CUSTOMERS MUST RETURN TO THE VEGAN PERFECTION WEBSITE AFTER YOUR PAYMENT CONFIRMATION APPEARS. YOU SHOULD CLICK ON THE BUTTON THAT SAYS 'RETURN TO VEGAN PERFECTION', WHERE YOU WILL RECEIVE A RECEIPT TO PRINT OUT FOR YOUR RECORDS.
IF YOU DO NOT RETURN TO THE VEGAN PERFECTION WEBSITE, YOUR ORDER CANNOT BE PROCESSED!
You must select the appropriate freight option to successfully complete your order. If no freight option is selected, or if the wrong freight option is chosen, then the order will not be finalised or despatched. If you are unsure about which freight option to choose, then please contact us by email or phone to confirm.
All items that are OUT OF STOCK will be marked clearly in the ‘on-line shop’ page of our website. Please do NOT attempt to order any items that are marked OUT OF STOCK, as this will cause delays to the processing and despatch of your order.
For ALV Members, you must complete the authorized code to claim your 10% discount. Please contact the ALV office or refer to the ALV newsletter to obtain the authorized discount code. No discount will be applied without the authorised ALV discount code.
Credit card payments will be accepted for on-line orders ONLY via the Paypal secure server. Orders placed by email, fax or telephone can be paid by one of the following :
Direct deposit (EFT) to our bank account
Cheque or money order.
Note that orders paid by cheque cannot be despatched until cheques are cleared, which takes 5 working days from date cheque is deposited.
We do not accept orders to International destinations. Postage costs are prohibitive - sorry!
Click on the ‘ON-LINE SHOP’ tab at the top of our website homepage. This will take you through to the list of brands that are available to purchase. Follow the links to the products that you wish to purchase.
If you know what products you want to order, select the appropriate brand in the ‘SHOP BY BRAND’ section in the left panel of the webpage.
Once you have navigated through to the product(s) you wish to order, click on the ‘ADD TO CART’ button beside the item and select the quantity you wish to order. You then have the choice to continue shopping or proceed to checkout.
Once you have finished ordering, and you are ready to check out, follow the instructions to finalise your order by selecting ‘PROCEED TO CHECKOUT’.
Once you proceed to checkout, you will be given the option to enter a coupon/discount code. If you do not have a discount code or coupon, then leave this field blank and select ‘CONTINUE’.
If you are an ALV member, or you have a discount coupon or gift voucher, then enter the appropriate authorized code in the box prior to selecting ‘CONTINUE’. The final value of your goods will then be displayed for you to confirm.
Once you have confirmed the value of your goods, you will be required to select the appropriate freight option for delivery of your order. You must select the appropriate freight option from the drop-down menu in order to successfully complete your order. If no freight option is selected, or if the wrong freight option is chosen, then the order will not be finalised or despatched.
If you are unsure about which freight option to choose, then please contact us by email or phone to confirm prior to completing your order.
Once you have chosen the appropriate freight option, the final total value of your order will be displayed for your confirmation. If all is in order, then select ‘CONTINUE’ to be forwarded to the Secure Paypal Server to process payment for your order.
Paypal accepts payments from other Paypal accounts, credit cards and selected bank accounts.
Please Note: 1) We do not accept orders to PO Boxes, unless by prior approval. 2) Due to the fact that Paypal no longer provide telephone numbers in the Payment Confirmations, any queries relating to your order can only be raised by email to your nominated Paypal email address. Please be sure that you use an email address that you check regularly when processing your Paypal payment, so that we can contact you quickly in the unlikely event of any problems with your order. 3) All online shop customers receive an email notifying them of despatch of their order, along with an APPROXIMATE delivery day/date. Please ensure that you use an email address that you check regularly when processing your Paypal payment, so that we can notify you when your order has been despatched and roughly when you can expect delivery. 4) You must select a freight option when confirming/finalizing your order. We deliver to Melbourne, Sydney, Adelaide, Canberra, Southern & Central NSW Coast, Northern NSW, Gold Coast, Brisbane And Sunshine Coast. For all other areas, you will need to contact us at email@example.com or by telephone on (03)93578098. 5) If you have any special delivery instructions that you would like us to add to your order then send an email to firstname.lastname@example.org and quote your order number and the special delivery instructions you would like added to your address label.
You will then be transferred to the PayPal secure server, which may take up to 5 seconds.
Once you're at the Pay Pal Payment Page you will be asked to choose either:
1."Have a Pay Pal account" - where you will log in and follow the prompts
2."Don't have a Pay Pal account" - where you can pay securely with your credit card. Click secure checkout, then fill in the details for payment and delivery. There is absolutely no obligation to join Paypal if this payment method is selected. Once you have filled in the details, select "continue checkout" where you will be asked to review your details and then select PAY to complete your payment.
You must complete all steps to ensure that payment has been processed, otherwise your order will not be finalised. YOU DO NOT NEED TO JOIN PAYPAL, you just fill in your details as you would with any other credit card merchant.
Once you have completed payment either using either your Paypal account or your credit card, you will have the option to return to the Vegan Perfection website, where you will find a receipt for your purchase. Please print this receipt out as a record of your order/purchase.
You will also be notified by email from Paypal to confirm processing of your payment.
For details on PayPal security information and how your details are stored and protected visit our customer service page for links to various PayPal information pages.
Once payment has been received, your order will be processed. Most orders can be despatched the next business day, however this cannot be guaranteed.
Orders not approved will be cancelled in line with our cancellation policy.
Print up the final page of your shopping cart and fax to (03)93578098. Payments for orders sent by fax should be by one of the following: cheque (order not dispatched until cheque clears), money order, or direct deposit (EFT) to our bank account. We do not accept credit card payments for fax, telephone, postal or email orders.
Be sure to complete all of the necessary details on your faxed order so that we can contact you by fax or email. Confirmation of your order will be faxed or emailed to you, along with the details required to process payment via one of the options listed above. If no contact details are included on your fax order, then there is no way that we can contact you to confirm the order and/or status of the payment. As a result, fax orders without sufficient detail cannot be processed
If paying by direct deposit to our bank account(EFT), please ensure that you use your name or receipt number as the payment reference so that we know the payment is from you.
For Cheque and money order payment please send a copy of your invoice or confirmation email along with your cheque or money order to :
92 Kathryn Road
Knoxfield, Vic, 3180
Fax orders with payment by direct deposit will not be dispatched until payment has been received into our account. Once payment has been received (and cleared in the case of payment by cheque), orders will be dispatched the next business day (in most cases).
Print out a copy of the final page of your shopping cart, complete with all of your details and mail to:
92 Kathryn Road
Knoxfield, Vic, 3180
We do not accept credit card payments for fax, telephone, postal or email orders. Be sure to complete all of the necessary details on your postal order so that we can contact you by email to confirm your order. Once we have received your order, we will email you an order confirmation to let you know your order has been received and is being processed. We may also request any additional information that has not been provided at the time of ordering, which may lead to delays in the processing of your order.
For payment by direct deposit, we will include the bank details for you to pay, please include your name or invoice number as a reference with the direct deposit so we know the payment is from you. Orders with payment by direct deposit will not be dispatched until payment has been received into our account. Once payment has been received (and cleared in the case of payment by cheque), orders will be dispatched the next business day (in most cases).
Orders taken over the phone will have a confirmation sent by email only.
We do not accept credit card payments for fax, telephone, postal or email orders. Payments for order placed over the phone will be by one of the following: cheque (order not dispatched until cheque clears), money order, or direct deposit (EFT).
Once you have phoned with an order, a confirmation will be emailed to you. For direct deposit payments we will include our bank details, or will confirm these at the time of ordering. Please make sure that you include your name or invoice number if paying by direct deposit so that we know the payment is from you.
For Cheque and money order payment please send your delivery details along with your cheque or money order. Phone orders with payment by direct deposit will not be dispatched until payment has been received. Once payment has been received (and cleared in the case of payment by cheque), orders will be despatched the next business day (in most cases).
Orders may be placed by email and an order confirmation will be emailed to you. Please include your name, street address, phone number and email address. DO NOT include any credit card details in your email. We do not accept credit card payments for fax, telephone, postal or email orders.
Please include the item description, quantity, and price, and email to email@example.com.
Once payment has been received (and cleared in the case of payment by cheque) orders will be despatched the next business day (in most cases).
OTHER ORDER INFORMATION:
CANCELLATION OF AN ORDER- You may cancel your order in writing via email to firstname.lastname@example.org or by phone on (03) 93578098, no later than 12 hours after your order was placed. For a full refund, please include in your email or phone call all of your order details, such as invoice number, name, address, phone number, order total, email address and fax number (if applicable).
Once an order has been dispatched it is not possible to cancel the order.