Shipping policy

Both couriers we use are ambient, so chilled goods are sent in polystyrene boxes with ice sheets. The packing materials used in the boxes are recycled & upcycled materials, and we only use polystyrene boxes when absolutely necessary to protect the products you ordered from heat and damages in transit

 

How long will it take to get my order?

Orders are processed Monday through Wednesday. Orders in before 9am can be processed same day. We prioritise based on transit time over order placement. Orders that have a risk of being held over the weekend will be despatched the following week.

we do not ship on a Friday and will only ship locally on Thursday. Below is a rough guide to shipping times + order processing. Please note we can not guarantee shipping times.

Metro Melbourne: half – 2 days

Regional Victoria: 1 - 2 days

NSW: 1 - 2 days.

SA: 1 - 2 days.

TAS: 3 days - 4 days.

QLD: 2 days - 4 days.

WA: Only available via Air freight, 1-3 days.

NT: Unavaialble, we will not ship to NT.

 

Do I have to sign for my delivery?

No. We put ‘Authority to Leave’ on all consignments, so you need to either be available to sign for deliveries during business hours, or have a safe place for couriers to leave your parcel. Wholesale customers are required to sign for deliveries.

 

Can I specify a delivery time?

No. The couriers we use do not adhere to delivery time slots. Deliveries are made business hours only.

 

Can I collect my order?

Yes, our warehouse is located in Campbellfield, VIC. We need 1-2 business days’ notice for pick up orders. For pick up instructions, call our office on 9357 8069. Pick Ups are available Monday to Thursday, and Fridays upon application. Local Pickup is a freight option at checkout.

 

Do you ship outside of Australia?

No.

 

Frozen and chilled restrictions?

Currently frozen only items are not available to retail customers.